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if I've been running on a monthly plan + addons for years, and I finally wish to go on a 3 year contract for an iphone4.
But how do I speak to a retentions rep? Would I call Fido and ask about the iphone4 and the plans I want?
And if I don't hear what I want, I tell them to transfer me to the retentions department to sign a 3yr contract?
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