I posted a bit of this in the Lastest Purchases thread, but now I have a couple more questions and those wouldn't really fit in that thread.
So I bought a jacket off ASOS.com. I paid for the slow shipping method so I don't get taxed. The jacket arrives, but it's defected. ASOS tells me to ship it back to them and they will refund me the shipping cost. They then ship me a replacement jacket via Express shipping. I received it today and the DHL guy charged me $20 for duties/taxes.
ASOS says this about customs/duties:
Quote:
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Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.
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Can I still demand that they reimburse me for the customs/duties charged? I never asked them to ship the replacement by Express, they just did it themselves. I was never charged duties/taxes when the defected one arrived, so essentially ASOS's fucking lack of quality control cost me $20 and my time. I never even got a discount code or anything.
Any help in this matter would be much appreciated, thanks.