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i dont go there for car stuff, but i think the one on Cambie and 7th is really good. I've had to return a few things there in the past couple years and they never questioned me. Even an escuse like "I bought something more comfortable" for a camping chair I bought was fine...the lady even laughed it off and said "no kidding".
Customer service there has always been great in my experience.
Maybe the car section has people with more attitude working there?
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