Quote:
Originally Posted by gdoh
i never ever got my $100 certificate to new balance and that was one year ago =|
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I'm not sure they ever intended to honour their shoe voucher promo. I joined in late June and was told it'd be mailed to my provided mailing address because they were out of stock and in early August still no shoe voucher so I contacted the guy that I negotiated my contract with. He gave me a voucher with a ref # and on it he wrote the date that I joined.
The caveat is that the voucher to get a voucher (seriously) expires within 30 days and you would've had to call in to their head office to quote your ref # to get the real voucher in the mail.
I spoke with Connie from head office and she's extremely unhelpful, basically accuses you of lieing because according to her, vouchers were never issued by mail when you signed up and no way a SNSC staff would've told you that.
I signed up through email so thankfully I have records of what was said. Not that the $100 shoe voucher was the reason why I signed up with them but it's irritating how through my experience it seems they weren't very serious about honouring the promotion.