They will send somebody over to bring the STBs and router/modem and do the install for u
i been on Telus Optik for over half a year now... it's better compared to their old IPTV or even Shaw's HD
i can have up to 2 HD and 2 SD signals at once with decent bandwidth remaining for our computers... the channel surfing and guide are far quicker than Shaw and the picture quality is also nicer... The drop of bandwidth on internet isn't noticeable unless I'm using both HD signals and an SD at once.. they have updates quite often too, the biggest con for me right now is no HDNet
and paying $85/month inc. tax for Telus Optik TV/Internet/Phone and also subscribed to their HD, Sports HD and chinese channels for the parents as well
lots of info. here
http://www.digitalhome.ca/forum/forumdisplay.php?f=187