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Originally Posted by Gt-R R34
Well, so far i've talked to someone that had the same issue with Buster, and from what i gathered, this is going to be an absolute pain in the ass to deal with. The tow truck driver and buster's insurance policies give them a huge advantage over being towed. Even if they admit fault, because you already paid out the deductable, to recover it. You will have to go deal with busters. And it's not easy getting it back, almost impossible.
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That's how it works with all ICBC repairs though. Even if you know you are 100% not-at-fault, if you want to get your car repaired, you have to pay the deductible - which is refunded after the case is settled.
It's a big hassle, and I'm with you - I HATE the tow trucks... but this does seem like it's following the correct procedure. I would definitely recommend going to a private bodyshop first, before going to an adjustor...
What sort of damage was done?