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terkan · 09-27-2010, 12:05 AM

Anyone knows what sony customer care is like? how hard would it be to talk them into replacing a xbr9 TVi bought back in jan.. and was gonna return it coz of hdmi audio issue.. but was told the firmware releasing in a few weeks was gonna fix it.. firmware released.. didn't fix.. out of the damn refund period.. waited for the next firmware which states fixes the hdmi audio issue.. i think it's even worse than before.. the technical support is fuking useless.. tells me to reset the TV back to factory each time.. any chance of me talking them into giving me a new TV or even a newer model? coz it's a known issue/firmware problem.. and they are like dragging it on til my warranty runs out in a couple of months.. the solution rite now they tell me is to stick with component cable.. which is retarded.. i hate having so many cables and who's paying for the component cables?

09-27-2010, 12:05 AM	#1
terkan RS has made me the bitter person i am today! Join Date: Aug 2005 Location: Canada Posts: 4,564 Thanked 19 Times in 14 Posts Failed 62 Times in 39 Posts	Sony Customer Care Anyone knows what sony customer care is like? how hard would it be to talk them into replacing a xbr9 TVi bought back in jan.. and was gonna return it coz of hdmi audio issue.. but was told the firmware releasing in a few weeks was gonna fix it.. firmware released.. didn't fix.. out of the damn refund period.. waited for the next firmware which states fixes the hdmi audio issue.. i think it's even worse than before.. the technical support is fuking useless.. tells me to reset the TV back to factory each time.. any chance of me talking them into giving me a new TV or even a newer model? coz it's a known issue/firmware problem.. and they are like dragging it on til my warranty runs out in a couple of months.. the solution rite now they tell me is to stick with component cable.. which is retarded.. i hate having so many cables and who's paying for the component cables?