Quote:
Originally Posted by trip
fuck i wish i knew this info on friday.. i got stuck with a couple calls about the HDPVR's and why they are the same price @ $398
basically i know the dcx3400 is a new model but other than that.. thats about it
WTF $100 credit ?? i sometimes worry about giving a credit for a few months of service.. one customer lost their grandfathered package because their dct was replaced with another. so i ended up giving them 4 months cr for the whole package (additional 10 channels) @3.95/month and a month free movie central
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lol.. when ppl call and ask u why the HDPVR are 398.. ask them why bell's HDPVR are like 500bux?
Btw.. those that are planning on buying a HDPVR.. i hold off til december.. a new STB is coming out with an expander for $300 and it have the ability to take the expander and plug it into a different one to watch.. something new.. i'm not sure if it's gonna be enabled on the older model that supports esata.. but i'm leaning toward yes.. but ya $300 is better than 400 :P
as for services.. my rule of thumb is never to go past 1 month.. coz it's really hard to explain to the damn audit team when they ask you.. and i guess it's easier for me to give out credits since i'm a tsr.. coz say like with internet.. i can easily prove whether they are lying or not.. and the $100 i mean it's an elderly.. what am i going to tell her? i'm sorry ur digital phone isn't working all the time.. go take another 100bux out of ur wallet and buy a prepaid phone just in case? i mean she is paying like $100bux per month.. so essentially that's just a 1 month free credit.. but if it means that the cx will stay with us even though her service isn't great.. but coz we care about our customers.. that's extra $$ for shaw that they mighta lost ~