Quote:
Originally Posted by Mr.HappySilp
If you look on SHAW's website about last year annual earnings is I think 50% of your bill is pure profit. So yea they could give you 25% off your bill and still make a ton of money off you. But they won't since they know 98% of the people that threaten to leave will stay with them. They know there no one else you could go to that would provide the level of service that they have.
Vancouver downtown is different coz NOVUS offer faster Internet and cable and is cheaper than SHAW on regular rate. So what does SHAW do? DRIVE OUT anyone that can compete with them by offering service at a lose in those areas.
Funny thing though the gov changes a law last year that lets a company offer different pricing in different area right after the 10/10/10 deal came out. Before then companies isn't allow to offer service at different rates in general service area but that has change coz of the price war between SHAW and NOVUS last year. Also, around that time any company can not offer services or deals as below cost in order to drive out competetion. Of coz that law have been change last year as well.
Makes us wonder does the gov really protect the small business like they said or did the big guys paid them off?
EDIT and yes I work for NOVUS. And just a note on those who call in for deals. If you are rude or have been asking for promos after promos after promos more than likely you won't get any. If you are nice and seems happy at what we offer you the first time or never had promos or just never really had any promos for a few years I will certain give you some slack. But keep calling and bugging us won't do you any good. ESPECIALLY THOSE WHO GOT DISCONNECTED FOR NON-PAY WHEN YOUR BILL IS ONLY LIKE $30 A MONTH. Is only $30 pay up lol.
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^+1
I work in the customer service industry and agree with you fully when it comes to being polite. As bad as it sounds, I would help/go the extra mile for a polite client than a rude one.
At my home, we used to get
1)Basic + tier 1 + Fairchild
2)home phone basic + call ID
3)Shaw Lite speed
all for $112.90
After reading this thread, decided to give retentions a try
After being VERY POLITE, I got:
1)basic + tier 1-3 + Fairchild (and standardl HD)
2)home phone basic + call ID + unlimited Canadian LD
3)Shaw Extreme
for $87!!!
So happy. The retetion guy was great too. Very polite and patient.
Thank you Shaw!