Quote:
Originally Posted by k2_alpha
^+1
I work in the customer service industry and agree with you fully when it comes to being polite. As bad as it sounds, I would help/go the extra mile for a polite client than a rude one.
At my home, we used to get
1)Basic + tier 1 + Fairchild
2)home phone basic + call ID
3)Shaw Lite speed
all for $112.90
After reading this thread, decided to give retentions a try
After being VERY POLITE, I got:
1)basic + tier 1-3 + Fairchild (and standardl HD)
2)home phone basic + call ID + unlimited Canadian LD
3)Shaw Extreme
for $87!!!
So happy. The retetion guy was great too. Very polite and patient.
Thank you Shaw!
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nice!!!
im going to give it a shot and see what i get
do you just call their customer service? and ask to transfer to retention??
thanks