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Originally Posted by CorneringArtist
Found out that Dell Canada is having a Black Friday sympathy sale, and got a Dell Inspiron 15 for 500 taxed in. Anyone have any experiences with Dell?
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Had ordered a Dell Alienware M11x a 3 months ago. Retail 1100, had a coupon for 25% off at the outlet for a certified refurbished one.
Received it, item was absolutely mint condition, performed fully.
Did some research, turns out they forgot to send me a alienware tactx keyboard, worth $109.99 + tax, called in, talked to 2 reps and a supervisor, acknowledged their mistake and they sent it on next day shipping to me.
Afterwards, realized that they sent me the wrong ac adapter, it was a generic one whereas I was supposed to get a ultraportable mini one (which the acer 3820TG doesn't have
but then again it was an 11" gaming netbook compared to a 13.3"). Anyways, one call, apologized and sent me the correct AC charger WITHOUT having to send out my current one.
In the end, got a great deal on the laptop, extra gaming keyboard, 2 ac chargers for half the price of a retail stock package, and with pretty solid customer service.