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Your friend probably didn't know how to set up her phone to only work on WIND.
Even though Mobilicity allows free roaming for now, I've set my phone up to only work on Mobilicity frequencies my phone won't roam at all. I did the same thing when I was with Fido.
Your plan is pretty good, maybe they didn't have that in place yet when I called in. No matter, it's done now.
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