Quote:
Originally Posted by Gh0stRider
do all new hires do graveyard shifts?
calls monitored?
|
shifts are usually rotated monthly they can range from anywhere starting at 7am and ending 11:30pm. the graveyard overnight shift is a different group of people that only works graveyard. as for calls monitored they'll randomly audit you or listen in on your call. but most the time they just call coach you in person rather than listen in on you. but they do pretend to be cx sometimes and call in.