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Mr.HappySilp · 01-13-2011, 11:28 AM

Just call them today and they haven't even look at my PC yet >< so I told them firmly you guys said latest is 7 business day before it will get fix so given the fact I drop the PC off on Monday that gives them till Jan 18 tusday to fix it.

They then give me some BS saying how they might not make it coz they are still haven't even look at PC that's drop off the week before etc etc..... Pretty much at this point I am piss of. I mean how hard is it for them to grab the same Video card and replace it? I told them if it is not fix by Tue I would like to have the whole thing cancel and a full refund coz you guys are too lazy to even do a 5min job or even bother with customer services (Have to tell them I call him this morning from 9:35am wait on line for 10mins and call again at 10:40 and wait on hold for 15mins and finally call at 11:30a, when someone answer.) Not to mention no one was answering my ticket for days about another order I have.

Don't matter how busy you are. You give a customer a date the job will be done that's when the customer expect it to be done. Image Apple announce their new gen of IPHONE to be release on March 01 11 but right on that date they told everyone it will get delay another month, I am pretty sure you are going to get a lot of angry customer.

01-13-2011, 11:28 AM	#31
Mr.HappySilp reads most threads with his pants around his ankles, especially in the Forced Induction forum. Join Date: Mar 2004 Location: Vancouver Posts: 10,645 Thanked 2,191 Times in 1,131 Posts Failed 929 Times in 340 Posts	Just call them today and they haven't even look at my PC yet >< so I told them firmly you guys said latest is 7 business day before it will get fix so given the fact I drop the PC off on Monday that gives them till Jan 18 tusday to fix it. They then give me some BS saying how they might not make it coz they are still haven't even look at PC that's drop off the week before etc etc..... Pretty much at this point I am piss of. I mean how hard is it for them to grab the same Video card and replace it? I told them if it is not fix by Tue I would like to have the whole thing cancel and a full refund coz you guys are too lazy to even do a 5min job or even bother with customer services (Have to tell them I call him this morning from 9:35am wait on line for 10mins and call again at 10:40 and wait on hold for 15mins and finally call at 11:30a, when someone answer.) Not to mention no one was answering my ticket for days about another order I have. Don't matter how busy you are. You give a customer a date the job will be done that's when the customer expect it to be done. Image Apple announce their new gen of IPHONE to be release on March 01 11 but right on that date they told everyone it will get delay another month, I am pretty sure you are going to get a lot of angry customer.