[fsy82]

So I had an appointment today to get a new outlet installed as my current setup has the internet and tv being splitted via one cable outlet in my basement.

So I called them cause it was 600pm and they still hadn't showed up. The lady I talked to passed my number on to the technician. I get a call back from Shaw saying they can't come because they don't do outlet installs when its dark at night. Then she said they have to send an audit team to see if we are one household.

My beef is why did they book me in the evening when they shouldn't have? Why do they need to send an audit team when they had come in the summer to install my internet and cable downstairs in the basement and to connect my basement line to the main line in the house as my basement was rented out before but now isn't. Which I had made clear to them in the summer.