Quote:
Originally Posted by freakshow
It always boggled my mind how those REALLY small computer stores stay in business. yknow the ones that still have their faded posters from the 90s..
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Most of them probably just get by.. There are tonnes of users out there who know jack all about Computers and go to the smaller companies for advice.. Not always the best decision depending on who you go to but thats what ive noticed... Like I said the company I work at used to be all about break fix and retail.. But you just cant keep up with the bigger chains. So thats why we went to Managed Services makes a lot more monthly revenue.. Tones of customers out there. Pretty damn easy to prospect aswell. Plus what small company with 10-20 workstations wants to pay for a 50k-75k a year for an IT guy when you can pay us 1/3 of that and get everything done remotely.
One thing smaller companies must succeed at when running a business is Customer service!!!
Ive had tonnes of walk in's come to me saying the company down the block is a crap hole and have no service and thats why they are in my door step.. Then referrals are sent to us and that how you keep in the game.. If not your pretty much SOL for business.