Quote:
Originally Posted by !SG
yup.
officially been in the service department since the beginning of the year.
officially been a service advisor since jan 17th. when started opening work orders and handling customers on my own.
it is a very very very steep learning curve in that having a lot of the services covered under warranty means we have to get the right operation code + the correct story and writting. if any of that is wrong in any way, the warranty gets rejected. even though we have warranty officers, with 11 total service advisors, and the main shop being booked 3 weeks in advance, that is A LOT of work orders per day they go thru. we do our best to help them out by being correct.
even though i am only express, this means i only handle oil changes, brakes, filters, bulbs, tires, basically anything that can be done within a 2hr span of time, there is still plenty for me to do. i dont want to be a burden on my 2 other express co workers, so im putting in extra time on my own to learn and be more efficient. we see EASILY 30-35 customers through express a day. its such a large number that is scares the crap out of me somedays how busy and popular this dealership is.
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Yeah 30-35 sounds like a heck lot of customers if that's JUST for your express line. That's about how many customers we have a in a day and it's gotten quite quiet these past few days where I am. And over there you guys use Reynolds, not sure if it's different from ADP by a lot.
Yeah the biggest thing to worry about is putting lines as warranty or customer pay. Checking whether the maintenance is covered under warranty or is just customer pay is quite a feat. Messing up and you're gonna be in the manager's office for a lengthly conversation.
Wow Jan 17th? I started working up front Jan 27 lol but not really working alone with my own desk just yet.