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so from what i've learned, all service advisors get a base pay of sorts, and some sort of bonus. bonus is based on sales i assume, but many factors can affect that. your customers may also get a call or email or mail to rate your performance.
so far, its been tough, i was thrown right in, opening up 10-15 work orders a day. sucks that i still don't know everything to help me do my job, but that comes with time and coming to the situation (you wont know what you may need to know until you are put up into that situation!)
its a trade off, being an express advisor means i deal with mainly maintenance. oil changes, brakes, filters, wheels, tires. so a lot of it is repetative, but doesnt make it any easier when you have to do all the research behind each customer minutes before they arrive, or in the few minutes they arrive from the time they actually come see you. and that you are opening and closing work orders. more time is needed when you have to find the customer to inform them that there was additional problems found on their vehicle. but that doesnt make a regular advisor's job any easier. they have to know so much more aspects to the whole car. so thus less customers per day, BUT more extensive work and knowledge.
i assume it gets easier as i learn more and become faster.
yes, at bmw we use reynolds. never used adp, but heard its got its benefits over reynolds as reynolds has its benefits over adp in certain aspects.
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