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The thing is that it's not a pilot light. From what I know, a pilot light is just a flame that's constantly on and lights the gas when it's turned on. My furnace has an electronic igniter which is basically an element (much like a stovetop) that heats up and glows and ignites the gas when the thermostat turns on the flow of gas.
Thing is that when we have this problem, the igniter doesn't turn on. (I can see through the vents that it's not lit) but manually hitting the panel closed switch will turn it on every single time.
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