Quote:
Originally Posted by dangonay
I'm not sure what people mean by "better customer service" at ME or other stores as I don't know how NCIX could make things any better. Maybe they give free BJ's to those who spend more then $500?  |
Even though i go into the store knowing what i want,
the way a sales person speaks to a customer, how much attention they give, how fast they do it, how dedicated they are, are all to me, customer service.
-ME is so much faster in getting the items,
-talking to the customer,
-they have a good number of staff online,
-no slowass ticketing system (in ncix's defense, ive noticed that coquitlam branch [its like an actual retail store] is so much better compared kingsway branch).
Also, when i bought diy build at ME and i asked one question about something because i told him its my first time building, he offered me to take the product out of the box and show some important tips; whici he did. would never expect that at ncix.
also they smile and help u carry shit to the car.
Quote:
Originally Posted by 1BADMR2
I dealt with ME in Alberta for a while before coming to BC and am happy that they opened a store in Richmond.
I started to deal with NCIX after moving here and find the customer service sucks really, really bad at 3 different stores I have gone to. There is no customer appreciation at all.
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exactly my thought +1.
how i buy parts is look through ncix; usually i only buy from the 1-3 really good deals that they have for special sales. if the 5% price match delivers a savings after calculating the cost of gas, i will go.
their 10% price beat promotion was so good though. basically meant no tax
bought my rig this way and pricematched EVERYTHING using shopbot.ca usually turned out to be using ncix/bestdirect/directcanada. 2month later the what i paid is still cheaper than what it costs to buy new right now.