Quote:
Originally Posted by dangonay
I've been using NCIX for years now and have probably built at least a dozen computers (half of them gaming rigs). I have never had any issues with them this entire time. I've only had three items go down for warranty (MB, HD and a vid card) and all were replaced after a short wait while they test it out.
I'm not sure what people mean by "better customer service" at ME or other stores as I don't know how NCIX could make things any better. Maybe they give free BJ's to those who spend more then $500? 
The only time I've ever seen a salesperson in NCIX seem to get flustered with a customer is when you've got one of those idiots who decides they want to price out 10 different configurations for a machine right there in the store. Seriously? You can't even do a little research before you come to the store? You can't bother to build a system online first? You're coming to NCIX to buy parts to build a machine instead of going to Best Buy, so you must know something about computers. Stop wasting my (and everyone else's) time asking your stupid questions over and over. /rant |
better customer service at ME, is not "flustering" when customer comes in and takes up hours to build a system, because he/she does not know much.
Not everyone googles and reads forums. if you do, great grab and go, if you don't, ME sales rep will gladly go through parts by parts with smile on their face. They have enough sales staff to cover all bases, so even if one rep is tied up with someone, no customer will be waiting in line.
other thing that I also like about ME is that you can look at anything before you buy. when 590 and 6990 came out, I went to ME to look at these monters in person, even though I told them I just wanted see what it look like and not buy, rep was like oh it's ok, i want to see it too and he broke open a sealed box and showed me the card. this is why there are so many items in ME with "open instore" sticker on it. NCIX is pay first before you see anytthing.
If ME can stock their inventory like ncix, ME will pulverize ncix.
I dont know why anyone would shop at ncix anymore, unless they are looking for stuff that ME does not carry(g.skill, powercolor, zotac etc...)