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I already found the problem which was in fact my nephew's laptop that he left behind (I didn't know) for my brother to re-format. He left it on last night while it was supposedly backing up not realizing it was sending out spam (most likely) all night.
So I never received a call from Telus after 2 hours so I start a chat session for support. After 15 minutes of explaining what happened the guy tells me I need to call Telus Abuse tomorrow so I can avoid getting my Internet cut off. Huh? I'm already cut off. I tell him this and explain I'm chatting through my Shaw internet connection, not my Telus connection. A few minutes more and I'm told that there's nothing they can do about it and I have to call during regualr business hours. At this point I'm pissed and asked what's the point of having technical support after hours if they can't even fix anything? The response I got was that "they're trained differently and don't even have the abilty to turn connections on or off".
So tomorrow I'm going to have to call the abuse team and ask them to turn it back on.
Or perhaps a better question might be "Since my Shaw connection is working great, why do I even need you to turn your connection back on?"
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