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It really depends on the rep you get. Just be nice and polite to them and they will be nice to you too. When I got my retention plan, it was difficult because the rep wouldn't budge. But then when I called in to get a retention plan for my girlfriend, all i had to say is, I want to put my girlfriend on the same retention plan as me, which is 200 daytime minutes, f2f, 2500 text, evenings at 7pm. The rep goes "sure no problem" without any questions asked.
If you guys want credit, call in and add a service, like flex data. they'll probably give it to you for $10 additional (should be $15 but they credit you $5). Call back in a couple days later, tell them you want to cancel flex cause you don't need it, and they'll just take off the flex data but the $5 credit stays on the account.
Not sure if it works for everyone but it did for mine.
I'm paying $20 for
200 daytime minutes
f2f
2500 text
unlimited evenings and weekend.. (evenings at 7pm)
voice mail
call id
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