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Originally Posted by CRS
Have you tried speaking to a manager at Fido instead of the CSRs?
Explain the entire situation and tell them how displeased you are with them and considering switching and they may drop the charges. But this is only a guess, I have not had this issue before.
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I got through to retentions and they knocked off 50 bucks off our bill. Still on the hook for 120, but better than nothing. I guess the threat of leaving worked.
I watched a thing on CTV tonight (A Steele on your Side piece) where some guy had the same problem about premium text services. Difference between this situation and his was that he signed up for it by registering twice, while we did not. A text form Onebip popped up on my brothers phone saying that we were charged 5 bucks.
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Originally Posted by Parm104
Spam and spyware is accessible though almost any device that has access to the internet. However, mostly they are enabled after a user allows it, whether intentionally or not.
If you hadn't responded at all, I wonder if you'd be in this mess. "STOP" is usually to prevent further messages being sent when you actually put your number in one of those survey-style prize ads. You didn't recall giving your number out, so you shouldn't have replied at all...Should've called FIDO right away at that point...
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Here's the thing, my brother did text STOP to them after calling Fido telling him to text STOP...but only to get like 17 more texts after the fact; its ridiculous that we're still on the hook for those charges.
He didn't give out his number to ANYONE or anything, but we still got hit up for the charges which is ridiculous.