|
I had a similar thing happen with Rogers. Had $150 in text message billing on my wife's phone. She was getting daily "facts" and she had no idea what they were for. Turns out she put her number into an online survey and clicked accept which signed her up to the service.
I complained to Rogers and said since it was on a web page, anyone could have put her number in as a stupid joke. They agreed and immediately refunded the entire amount.
Responding to a text is a little different, but I still think for a first-time occurrence they should give a full refund.
The big problem is that the phone companies also get a percentage of this money. They don;t just collect from you and pass 100% along to the company sending the texts. So they are partly at fault for allowing this type of abuse to work on their networks.
This is the argument I'd use.
|