[parm104]

So at the end of last year, I purchased an Icon textile riding jacket. Jacket had ample protection, nice removable lining for warmth inside and was fairly reasonably priced at $300.

A few months later, my jacket started to break down. The zipper would fly open when I would ride at high speeds. One time, I almost got pulled off because all of a sudden, while I'm doing 100km on Highway 10, my jacket opens up and turns half way inside-out.

I've sent it out through my warranty program at the beginning of this year and got it back "repaired." Nevertheless, same problem again. I decided to call Icon myself and it appears they don't have a toll free number. I asked the gentleman if he could call me back it's a long-distance number for me. He responds with a "why would I do that?" Then I explained to him that I needed to talk to them about a warranty issue and that this call would be costing me a lot of money. He goes "now is your chance to talk, I'm here on the phone with you."

At the end of the conversation he simply told me that I've had "bad luck" and that he has less than 1% return rate at his company. If I have any problems, I should go back to the place I bought it from.

That had to have been probably the worst customer service I have ever dealt with. Ultimately, my warranty is with Icon. It says so on the product labelling as well as the warranty documents I got with it.

Anyone else have any experience with Icon products? Needless to say, I'm going to look for a new jacket.