Quote:
Originally Posted by 6793026
woah dude take a chill pill.
it's not uncommon for a dealer to not want to deal with you (imperial or not) if you bring you used gear next time (if it in fact fails again and you don't want to deal with icon no more ). Sometimes you just have to dial in and suck it up for the long distance call to get stuff resolved and you know what, if you plea your case with the icon rep, he might take your side and send you a new model to make it up (it's been done before however, not icon).
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I'm sorry, I don't understand what you're trying to say here? Can you rephrase?
Also, from the stuff I can understand from your post it seems that whatever you're saying here is backwards from what is ACTUALLY the case.
- Dealer warranties the product, not Icon. Warranty is through dealer.
- Icon sends you directly to the dealer and does not provide support for it through the company directly.
- I DID dial in and pay the long distance...the solution was to take it to my retailer...that's not Icon supporting me, that's my retailer supporting me.
- I'm complaining about Icon as a brand for their lack of support and professionalism, not their products...