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Time is money for these people. If you have some time to spare keep them on the phone for as long as you can. Make them sell to you. Make them repeat their pitch again and again. Act like you're afraid of viruses, that you're an ignorant consumer. They'll put in the time if they think you'll be giving them money at the end of the call. Waste their time and then tell them you'll have to think about it/talk to your boss/take it to Best Buy's Geek Squad for a second opinion/call them back.
Wasting their time is the only way you can aggravate them as much as they aggravate you.
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