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Originally Posted by bcrdukes
Any update on the situation?
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Sorry for the lack of updates, I got temp. banned for warning people that an employee from Future Shop was selling a Touch Pad for $300 profit (this was BEFORE the fire sale started might I add).
Anyways, I've been contacting Imperial weekly to get updates on the situation. They advised me that the product gets shipped to Parts Canada who then sends it out to Icon. However, not too long ago, after speaking to Icon directly ( a much better customer service rep. ) he advised me that in fact Parts Canada and Icon are all owned by the same distributing company, LeMans's corporation.
He explained that that meant Parts Canada is the last stop for my jacket and they do NOT send them out to Icon in the U.S. which is what Imperial has been telling me for 4 weeks now. So basically, the buck stops at Parts Canada and they don't contact the retailer back themselves. The retailer needs to contact them to find out what the resolution is.
I'm going to call Imperial in a bit to follow up on this.
UPDATE: I called Warren @ Imperial and he informed me that Parts Canada sent him a letter authorizing them to get me a new jacket. This is the best possible outcome. I will be going in soon to pick out my new gear!