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Mr.HappySilp · 09-06-2011, 10:08 PM

What's going on with SHAW right now@@ I have to wait 1hours and 20mins on hold till I can talk to someone about my Interent. Also a friend call in and had to be on hold for 2hours about some billing question. Worse case my co-worker was on hold for 3hour sand 25mins.

These calls were made through out the day as well. Being on hold for 2+ hours to sign up new services or upgrade services does not look good for new customer. I work as a tech support too and worse case we have is a hold time of 40mins and we think that's pretty bad already.

09-06-2011, 10:08 PM	#270
Mr.HappySilp reads most threads with his pants around his ankles, especially in the Forced Induction forum. Join Date: Mar 2004 Location: Vancouver Posts: 10,645 Thanked 2,191 Times in 1,131 Posts Failed 929 Times in 340 Posts	What's going on with SHAW right now@@ I have to wait 1hours and 20mins on hold till I can talk to someone about my Interent. Also a friend call in and had to be on hold for 2hours about some billing question. Worse case my co-worker was on hold for 3hour sand 25mins. These calls were made through out the day as well. Being on hold for 2+ hours to sign up new services or upgrade services does not look good for new customer. I work as a tech support too and worse case we have is a hold time of 40mins and we think that's pretty bad already.