Quote:
Originally Posted by Mr.HappySilp
What's going on with SHAW right now@@ I have to wait 1hours and 20mins on hold till I can talk to someone about my Interent. Also a friend call in and had to be on hold for 2hours about some billing question. Worse case my co-worker was on hold for 3hour sand 25mins.
These calls were made through out the day as well. Being on hold for 2+ hours to sign up new services or upgrade services does not look good for new customer. I work as a tech support too and worse case we have is a hold time of 40mins and we think that's pretty bad already.
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I just use the call back service, why would anyone sit there and wait on hold for 40 mins plus?
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The world ain't all sunshine and rainbows. It's a very mean and nasty place... and I donīt care how tough you are, it will beat you to your knees and keep you there permanently, if you let it. You, me or nobody, is gonna hit as hard as life. But ain't about how hard you hit... It's about how hard you can get hit, and keep moving forward... how much you can take, and keep moving forward. Thatīs how winning is done. Now, if you know what you worth, go out and get what you worth. - Rocky Balboa
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