Quote:
Originally Posted by MikeyStyle
there are a lot of factors that will affect the internet speeds.. have you just tried running one computer directly to the modem and run a speed test from there?
the wait times are quite ridiculous right now.. if given the callback option, i would highly suggest for you to take it or even try to get in touch with someone through the online chat
generally early morning is the shortest wait.. anywhere from 30-60 minutes.. but if you try calling in later in the day.. you'll be waiting at least +3 hours to be able to talk to a representative |
At this point, you can call me crazed because I've literally exhausted EVERY option.
I did connect the router DIRECTLY to my PC to see if speed test results were any better and they were but only by a fraction (1 or 2 mb/s). So nothing strong enough for me to say it's an issue with router connectivity or interference from other devices.
Shaw has taken away the "Call-Back option" during these busy times and you MUST wait on hold. Also, the online chat support does NOT work. It just keeps waiting for a rep. and then says "no rep available, try again later."
I've tried calling in the morning, the middle of the day and 3 AM as well...All wait times 2+ hours. If I'm lucky, I'll get connected...
It's quite a slap in the face for them to put us on hold for that long. As if we don't have anything better to do but spend 1/2 hour day on the phone to troubleshoot Internet Connectivity. My job as a customer is to ensure that money is going into their company every month. Their job is to ensure that I get either adequate service or adequate support...I don't expect both! But I'm not getting either...