|
if you've tried every option.. the only other thing left to do is to have a technician come out to your place with a laptop to run some tests of their own to see what's going on
as for the callback option.. it does get turned off later in the evening since no callbacks are allowed after 9 pm from what i've been told.. but you should get the option during the day at least
i totally agree with you. it definitely does suck being the customer trying to call in and not being able to get help right away.. but nothing's going to change overnight. every day it's been +3 hours on hold with at least +1,000 people waiting
|