Quote:
Originally Posted by parm104
At this point, you can call me crazed because I've literally exhausted EVERY option.
I did connect the router DIRECTLY to my PC to see if speed test results were any better and they were but only by a fraction (1 or 2 mb/s). So nothing strong enough for me to say it's an issue with router connectivity or interference from other devices.
Shaw has taken away the "Call-Back option" during these busy times and you MUST wait on hold. Also, the online chat support does NOT work. It just keeps waiting for a rep. and then says "no rep available, try again later."
I've tried calling in the morning, the middle of the day and 3 AM as well...All wait times 2+ hours. If I'm lucky, I'll get connected...
It's quite a slap in the face for them to put us on hold for that long. As if we don't have anything better to do but spend 1/2 hour day on the phone to troubleshoot Internet Connectivity. My job as a customer is to ensure that money is going into their company every month. Their job is to ensure that I get either adequate service or adequate support...I don't expect both! But I'm not getting either...
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Are you using a old modem? Make sure it's the new black motorola model. Back when I was still using 7.5, I was so pissed that my dls maxed out at ~500kB/s (4Mbps). Got a tech to come and check out what's wrong and he simply replaced the old terrapin modem with the moto and I managed to hit 1,000kB/s regularly. Same black modem is serving me well now even on 25 (hitting 2.8-3 MB/s regularly with torrents)
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