Quote:
Originally Posted by Mr.HappySilp
^^ The worse part about being outsource is that when there is a local issue (power outages, Server down etc etc...) Those clowns at Inda have no idea till the next day so they can't really help you.
I went to part time school with a guy from SHAW and he said never bother with the call back feature since almost no one every checks message since they are already slam with calls.
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thats not even how the system works. it takes your call and places in priority at your current place in line and calls you back automatically when its your place in line.
the line on the agents end rings like a regular inbound call. no way to tell if it was a callback or a regular inbound call.
if the callback goes off and the customer doesnt answer their phone, then they get placed at bottom