Quote:
Originally Posted by Plush
lol the outsource call centre is only for outbound calls - meaning just for sales.
The rest are still and will be local 4ever eg: TSR CSR Loyalty and etc...
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whatever happened to their 3min asa?? is it like 3hrs asa now?? i honestly don't understand why all of a sudden the wait time from last yr the worse is about 2hrs jumped to 5+hrs.. is shaw having that much issue? i honestly don't believe their increase wait time is due to increase subscribers.. and if it's really due to say increased amount of subscribers.. shouldn't they hire more ppl before they all get fed up and jump ship elsewhere?? I think shaw's main priority should be to fix their shit with shitty installers doing half ass jobs with installation and maybe then we won't have as much problems with the long ass wait time when all installation done chances are someone will call back complaining it doesn't work properly etc etc etc