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the increase in wait time is due to the digital network upgrades. The moment customer's bills have a slight change, there is a tidal wave of people inquiring about their bills and what not. In addition, many customer's in different regions are receiving notices to their mail saying they need to switch from analogue to digital. Many of the calls are people inquiring about it when they can simply just look at the site, do some research and save everyone the wait but we all know that things are never that easy.
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pain is only weakness leaving your body
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