Quote:
Originally Posted by terkan
the increase in the tech support line have nothing to with billing unless the customers are stupid enough to call the tech support line with billing questions
|
trust me, they're all stupid. they will punch any damn number on the phone just to be able to talk to someone even though it's not even the right department
Quote:
Originally Posted by terkan
Vancouver call center take cares of VANCOUVER only unless they are doing their stupid call pooling thing from all across BC which they shouldn't if there's an avg 3-5hrs wait on the phone already
|
that's no longer the case. each and every call centre will take calls nationally across canada. from my understanding, if they didn't take calls nationally, it wouldn't be bad for people who are calling from the vancouver system
Quote:
Originally Posted by terkan
I honestly doubt this has anything to with the surge from customer's bills and the transition from analog to digital.
Every single year around summer time til early november the wait time to get a hold of someone spikes up. It's more to do with the shitty installation job the tech does for someone while accidently f*king up others then it does with bills and analog/digital conversion. coz summer time is the best time to move and that's when most the new installation will happen hence all the problems, until they fix their stupid installer tech's "Paid by job". Majority of them will just rush thru the install leaving wires hanging everywhere don't make it look nice blah blah so they can rush to the next job
|
it's a mix of everything really. from everyone wanting to jump onto the higher internet speeds, analog to digital conversion, updated shaw secure program, new packaging, etc.
Quote:
Originally Posted by terkan
When you do finally get a hold of one of them with a problem.. they'll tell you the same thing over and over again unplug, reseat, power cycle blah blah blah even though you told them you already did it, and then they'll tell you i'm sorry there's nothing we can do until a service tech comes out to check it out for u.. and i'm sorry the earliest is 3 weeks away. Ask a tech support for credits? they'll transfer you back to billings because every penny they give out will be tracked.
|
majority of the calls that come through are easy fixes that customers never try. they would rather just be told to try it and then when they do it, it's fixed
as for the service call dates, it depends on the area. i know right now that alberta is really backed up and it can be up to a three week wait. where some other areas can be just the next day. it just all depends
Quote:
Originally Posted by terkan
Ask a tech support for credits? they'll transfer you back to billings because every penny they give out will be tracked.
|
it can vary on the nature of the credit. a lot of people ask for a credit when it's not even shaw's problem. if it's a valid reason, technical support is definitely able to do it themselves
Quote:
Originally Posted by oldsnail
i got a job offer at shaw? not sure if i should really take it for TSR..
even though the start pay is 17.06 + 3 weeks vac and 56hrs of sick days.. how far can this wage grow? i know it has better benefits than my currently company, not sure if i should take the initial pay cut.
|
you'll generally get a raise once a year and two bonus pay cheques depending on your performance throughout the year itself
from what i've heard.. there's a pay cap at $42,000 for tsr role