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Can't help with much on the furnace issue-I would think duty would be a killer depending on where its made.
BUT-on the flat rate issue. You know, you'd probably save money on not making an issue of the flat rate? When I quote someone, I have to cover myself on all possible courses of action. Things that can't be foreseen, obviously I either eat, or charge extra, which is ALWAYS a fun conversation.
Hourly-if they are good, you save.
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