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Originally Posted by Gridlock
BUT-on the flat rate issue. You know, you'd probably save money on not making an issue of the flat rate? When I quote someone, I have to cover myself on all possible courses of action. Things that can't be foreseen, obviously I either eat, or charge extra, which is ALWAYS a fun conversation.
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I do the same. I would also definitely quote higher if someone wanted to buy their own furnace, since if there's anything wrong when a customer buys materials it turns into a huge head ache to deal with. If I buy materials and something's wrong then it's a matter of one quick phone call, maybe a run to the supplier. If a customer does, then I call them, wait half the day for them to call back, they call the supplier and make arrangements, call me back, the arrangements suck and I yell at the customer, they call the supplier back and re-arrange things, they call me back, the arrangements still suck but not as much, I deal with it and end up at least a couple days behind on the job and I bill the customer extra for wasting my time.
To add, since your installer buys at wholesale pricing and you pay retail, you probably won't wind up as far ahead as you think buying it yourself.