Quote:
Originally Posted by MindBomber
I do the same. I would also definitely quote higher if someone wanted to buy their own furnace, since if there's anything wrong when a customer buys materials it turns into a huge head ache to deal with. If I buy materials and something's wrong then it's a matter of one quick phone call, maybe a run to the supplier. If a customer does, then I call them, wait half the day for them to call back, they call the supplier and make arrangements, call me back, the arrangements suck and I yell at the customer, they call the supplier back and re-arrange things, they call me back, the arrangements still suck but not as much, I deal with it and end up at least a couple days behind on the job and I bill the customer extra for wasting my time.
To add, since your installer buys at wholesale pricing and you pay retail, you probably won't wind up as far ahead as you think buying it yourself.
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My favorite was a customer that sourced her own flooring for me.
Awesome. They are delivering it on Wednesday. Can you be there to receive it?
Yes. Fuck.
So these guys show up. I had to arrange to have the elevator on service. Then they want to dump 30 boxes of wood in the lobby and run. I say hell no.
So they load in the elevator, and he wants to dump 30 boxes of wood in the hallway and run. I say hell no. He then gets on the phone and starts trying to find out where the drop point is. Oh! He's on hold. Good. Stand right in the way if you would.
So I start hauling this shit out of the elevator. He comes back and says it was drop point at the door, as in the lobby. He has 3 guys there including himself. I have me.
While he was on the phone, one of the guys was helping me, because I *think* the look on my face was something along the lines of "I'm going to make you eat the 30th box.
So I ask him..."you need me to sign for delivery, yeah?"
"Yes."
And I deliver the hook: "Well, I'll be happy to sign it, once everything is loaded into the apartment. So you can either stand over there and watch, or you can help. Your call."
Guess who had 3 extra helpers unload the flooring?
Once again...can I charge for this shit? Not really. Is it a huge waste of my time dealing with something that I didn't source, I have no negotiating power and no say? Fuck yes.