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Yeah Bridge mode can only be done by shaw remotely. I don't think the onsite tech can do it for you unless you pre-request it from the setup call so they flash it beforehand. It was kinda funny how I got mine into bridge. Instead of sitting on the phone waiting forever I simply opened an online chat with subject: Would like to change my Cisco DPC3825 to bridge mode. 10min. later a rep came on and said she was bringing up my account. All of a sudden my modem rebooted and I thought shit I got disconnected but nope. Low and behold my cisco was now in bridge and assigning an external IP to my dlink.
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