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ddr · 11-29-2011, 05:04 PM

i've been on hold by phone and waiting on chat for >20 minutes. this is brutal. the tech was also 1.5 hours late and told me he had 9 hours of work fit in a single afternoon. he didn't seem too enthusiastic about waiting for the modem/router to work, or calling in to have the firmware w/ bridge-mode pushed to me. oh wellz.... i'll get thru somehow.

finally got to a chat agent at 7:35. ZZzzzzz...

if any of you only require the modem to be hooked up or given to you, DON'T!. for the broadband50+TV promo, you are required to have the digital terminal setup, otherwise the order cannot be completed and your account will only be showing the broadbadn50, which is $7x/month. kind of silly if you ask me, i refused the TV install because i get way more channels from my landlord, but this promo was cheaper than extreme alone. the CSR had to be creative and set me up for basic TV (doesn't require the digital terminal) + broadbad50 in the meantime until my next appointment to keep the total plan cost down. Frankly, I see a billing nightmare for next month.

11-29-2011, 05:04 PM	#9
ddr Snapping away Join Date: Oct 2005 Location: Richmond Posts: 1,920 Thanked 97 Times in 84 Posts Failed 2 Times in 2 Posts	i've been on hold by phone and waiting on chat for >20 minutes. this is brutal. the tech was also 1.5 hours late and told me he had 9 hours of work fit in a single afternoon. he didn't seem too enthusiastic about waiting for the modem/router to work, or calling in to have the firmware w/ bridge-mode pushed to me. oh wellz.... i'll get thru somehow. finally got to a chat agent at 7:35. ZZzzzzz... if any of you only require the modem to be hooked up or given to you, DON'T!. for the broadband50+TV promo, you are required to have the digital terminal setup, otherwise the order cannot be completed and your account will only be showing the broadbadn50, which is $7x/month. kind of silly if you ask me, i refused the TV install because i get way more channels from my landlord, but this promo was cheaper than extreme alone. the CSR had to be creative and set me up for basic TV (doesn't require the digital terminal) + broadbad50 in the meantime until my next appointment to keep the total plan cost down. Frankly, I see a billing nightmare for next month. __________________ flickr Last edited by ddr; 11-29-2011 at 07:45 PM.