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Lowered_Klass · 12-03-2011, 09:55 AM

Got an 'update' email from Blackberry this morning.

Hi Spoon_Fed

Here is an update regarding your recent ShopBlackBerry order (XXXXXXXX). We have been shipping many thousands of orders out each day and we are quickly working our way through the tremendous back log that was created as a result of the incredible PlayBook promotion. Rest assured that we do have inventory allocated for all of the orders placed during this promotion.

We appreciate your patience and apologize for the delay. We are also working feverishly to make sure we respond to all of your emails and calls. We realize there has been some difficulty getting through to customer service and we have made improvements by adding phone lines and agents and we will continue to do so until you receive the exceptional service you deserve. Currently the most efficient way to receive a response is by emailing orders@shopblackberry.com.

As a reminder, you will receive a ship confirmation email once your order has been processed. Once again, thank you for your order and we do apologize for the inconvenience.

Best Regards,
ShopBlackBerry Customer Service
a GlobalWare Solutions Inc. Store

So they sent me an email to tell me they're busy?

Something is better than nothing I guess. Still boggles my mind that some people (not just people here, other friends are expeirencing the same thing) who ordered very early, still haven't had their playbooks shipped. Where some people, who ordered a few days ago, already have theirs in the mail... sigh.

12-03-2011, 09:55 AM	#704
Lowered_Klass My homepage has been set to RS Join Date: Sep 2003 Location: 604 Posts: 2,492 Thanked 1,561 Times in 455 Posts Failed 61 Times in 21 Posts	Got an 'update' email from Blackberry this morning. Hi Spoon_Fed Here is an update regarding your recent ShopBlackBerry order (XXXXXXXX). We have been shipping many thousands of orders out each day and we are quickly working our way through the tremendous back log that was created as a result of the incredible PlayBook promotion. Rest assured that we do have inventory allocated for all of the orders placed during this promotion. We appreciate your patience and apologize for the delay. We are also working feverishly to make sure we respond to all of your emails and calls. We realize there has been some difficulty getting through to customer service and we have made improvements by adding phone lines and agents and we will continue to do so until you receive the exceptional service you deserve. Currently the most efficient way to receive a response is by emailing orders@shopblackberry.com. As a reminder, you will receive a ship confirmation email once your order has been processed. Once again, thank you for your order and we do apologize for the inconvenience. Best Regards, ShopBlackBerry Customer Service a GlobalWare Solutions Inc. Store So they sent me an email to tell me they're busy? Something is better than nothing I guess. Still boggles my mind that some people (not just people here, other friends are expeirencing the same thing) who ordered very early, still haven't had their playbooks shipped. Where some people, who ordered a few days ago, already have theirs in the mail... sigh.