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update: got mine back from being serviced and i put my pb under light there is more fucking dust underneath my pb then there was before be sent out....then i called tech support 10 times to explain to them my situation after being hung up on/not being able to get through...and the best they can do is send it out again to get serviced...the customer service is mediocre at best the people on the phone seem to be grumpy as fuck and don't care about your situation...i guess theres a reason why their stock/market share is in the shit!
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