Quote:
Originally Posted by kb08
I also feel that chains exploit every loophole in the system to extract the most money possible (eg. loyalty points, Airmiles, half-assed incomplete med reviews, encouraging using private flu stocks vs public flu stocks to make more money, etc.) and are just as "shady" as independents if you want to look at it that way. They just have a larger market share and can get away with it easier.
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When I worked for a chain (won't name which one), they encouraged us to print a medication history sheet for each patient who drops off a prescription, and to go over it quickly with them (basic cousel) when they pick up and get them to initial it, so they could bill the government for a med review even if a patient was just on birth control...no wonder they changed the criteria for med reviews.
But I agree with most of you other points as well. My dad owns an independent pharmacy and I work there two days/week. We go way over and beyond what is required of us for our patients, and that's how we managed to stay in business despite all the competition and with no points/rewards system. We have patients who have been with us for 30 years, have moved to another part of the lower mainland and still come in to us for their prescriptions, because they appreciate the level of service.