Ive been with shaw for little over 10 years too. They didn't offer anything when I told them I'm switching to telus (btw I wasn't being a bitch either, I was very polite when I was talking to the rep)
Oh and in the beginning They gave me attitude cuz I'm not "authorized to speak" even though I was with my dad and all
In the end it wasn't even about getting discount. Got pissed about rep's attitude and told dad to switch to telus ASAP.
So I just switched to telus two days ago. Maybe I was unlucky and got shitty ass rep.
But from what i hear/read, seems like shaw customer service is garbage.
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