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Beats me but I've had good experiences. Last year I simply called up and said I was paying too much for internet. They put my to Loyalty dept. and got 6 months discounted extreme. I said how about a year and they were like sure. Now 11 months later they actually called me and offer another killer deal. $30 for broadband 50 and homephone line. Not sure if mine's an isolated incident but so far so good.
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