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Originally Posted by noTirl
I was in the same situation earlier this year in january. My asus z68 broke and i had to bring it into ME. I actually had pretty good service though. They put a cpu cover on my mobo and sent it out that week. Got it back in like week n a half. They called and left a voice message since I wasnt home.
I just think its one crummy manager that works there. Sometimes when i call in to get an item put on hold or price match this one guy always gives me a hard time. But other than that i tend to get pretty good service at ME.
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i dunno my first experience with Memory Express and its been a long and arduous one some people were really nice and helpful but the moment something went wrong wow.... i'll certainly never go back there even if prices are twice as cheaper as ncix
and considering asus didnt want any money to repair/replace my motherboard + the whole situation on how ME acted prior and post pick-up.. its really reenforcing my view that it was ME that broke my MB and they should have replaced it with a new MB instead of allowing this whole fiasco that ensued
Quote:
Originally Posted by ddr
any description of this person? 'cause i think i might have experienced the same thing
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the guy i dealt with is named Damian Cheytanov (store manager)
im quite certain he was @ the store today when I picked up my computer (looks just like him) and he didn't even look my way even when he was right in front of me
im contemplating whether i should complain to Minh Ngo (ceo) but i dont really want to be douchey since in the end ive got my working computer and it didnt cost me anything... just time -_-