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dangonay · 03-22-2012, 04:19 PM

I have a Sony Vaio given to me by my brother for the kids to use. Problem is it has a broken DC jack (common problem). Googled Vancouver laptop repairs and see there are numerous shops (and most of them always have DC Jack Repair listed on their website as it's a popular repair).

So I start calling them up and trying to find someone who will sell me a jack. They all said the same thing - "we don't sell parts to customers, you have to bring it in and we will repair it for you". I tell them that I can fix it myself and only want the jack and don't care if they charge me $10-15 for the part (they probably paid $1-2 for the part, if that). They still say they won't sell parts. After calling 4 shops and getting the same answer I give up. I had a buddy at work call a couple back and gave them the model number of the laptop and they actually had parts in stock so they could repair it "same day".

These guys are acting like they're rocket scientists or something performing some super-complicated and top secret procedure that very few "specialists" can do. It reminds me of why I got out of tuning cars as many shops have the same attitude, acting as if they have some "proprietary knowledge" about what they're doing and can't risk letting anyone else know what "magic" they perform in the back.

/rant

So anyone know any shops that sell parts? I found a couple places in the US and I can get a jack for $20, but it would be more convenient to get it locally.

03-22-2012, 04:19 PM	#1
dangonay Ready to be Man handled by RS! Join Date: Sep 2001 Location: Burnaby Posts: 1,798 Thanked 1,502 Times in 506 Posts Failed 418 Times in 151 Posts	Damn Laptop Repair Shops.... I have a Sony Vaio given to me by my brother for the kids to use. Problem is it has a broken DC jack (common problem). Googled Vancouver laptop repairs and see there are numerous shops (and most of them always have DC Jack Repair listed on their website as it's a popular repair). So I start calling them up and trying to find someone who will sell me a jack. They all said the same thing - "we don't sell parts to customers, you have to bring it in and we will repair it for you". I tell them that I can fix it myself and only want the jack and don't care if they charge me $10-15 for the part (they probably paid $1-2 for the part, if that). They still say they won't sell parts. After calling 4 shops and getting the same answer I give up. I had a buddy at work call a couple back and gave them the model number of the laptop and they actually had parts in stock so they could repair it "same day". These guys are acting like they're rocket scientists or something performing some super-complicated and top secret procedure that very few "specialists" can do. It reminds me of why I got out of tuning cars as many shops have the same attitude, acting as if they have some "proprietary knowledge" about what they're doing and can't risk letting anyone else know what "magic" they perform in the back. /rant So anyone know any shops that sell parts? I found a couple places in the US and I can get a jack for $20, but it would be more convenient to get it locally.